Shipping and Warranty Policy
Last Updated: 25/08/2023
Thank you for choosing Atlas Gamers. We’re dedicated to providing you with an exceptional shopping experience, including seamless shipping and reliable warranty support. Please review the following information regarding our shipping practices and warranty policies.
Shipping Information
- Shipping Methods: We offer a range of shipping methods to cater to your needs. During the checkout process, you will be able to choose from available shipping options based on your location and preferences.
- Processing Time:
- Orders are our priority, and we work diligently to ensure your items are prepared for shipment with care. Here’s what you can expect:
- West Malaysia: Your order will typically be processed within 3 – 5 business days. Please note that during peak seasons and holidays, processing times may vary.
- East Malaysia: For orders in East Malaysia, processing times are estimated to be around 5 – 8 business days. Just like for West Malaysia, please keep in mind that processing times may vary during busy seasons.
- Orders are our priority, and we work diligently to ensure your items are prepared for shipment with care. Here’s what you can expect:
- Shipping Time: Shipping times depend on your selected shipping method and your location. Estimated shipping times will be provided during checkout.
- Tracking: Once your order is shipped, you will receive a shipping confirmation email containing a tracking number. You can use this number to monitor the status of your delivery.
- Shipping Costs: Shipping costs are calculated based on your order’s weight, dimensions, shipping method, and destination. Shipping costs will be displayed during the checkout process.
- Shipping Restrictions: Some items may have shipping restrictions due to legal regulations or shipping carriers’ policies. Please review the product description for any shipping limitations.
Warranty Information
- Product Warranty: We stand behind the quality of our products. Most items sold by Atlas Gamers are covered by a manufacturer’s limited warranty. The warranty duration varies depending on the manufacturer and the specific product. Please refer to the product description for the precise warranty duration.
- Warranty Claims: If you encounter a problem covered by the warranty, please contact our customer support team at admin@atlasgamers.com. We will guide you through the warranty claim process and provide assistance.
- Exclusions: Our warranty does not cover damages resulting from misuse, accidents, modifications, unauthorized repairs, or normal wear and tear. Additionally, the warranty does not cover accessories, consumables, or products purchased from unauthorized sellers.
- Warranty Resolution: Depending on the nature of the issue, we may offer repair, replacement, or a refund for the defective item. Our aim is to resolve warranty claims promptly and fairly.
- Proof of Purchase: To initiate a warranty claim, you will need to provide proof of purchase, such as an order number or receipt.
Contact Us
If you have any questions or need further assistance regarding shipping or warranty matters, please don’t hesitate to contact our customer support team at admin@atlasgamers.com. We’re here to help ensure your satisfaction with our products and services.
Please replace placeholders such as August 25, 2023 and admin@atlasgamers.com with accurate information. Tailor the page to reflect your actual shipping methods and warranty policies. Additionally, it’s recommended to review this page with a legal professional to ensure its compliance with applicable laws and regulations.