Return Policy
Last Updated: 25/08/2023
Thank you for choosing Atlas Gamers for your console gaming and hobby collectible needs. We’re committed to providing you with top-notch products and services. If, for any reason, you’re not completely satisfied with your purchase, we’re here to assist you.
Returns
You have 7 calendar days from the date of receipt to initiate a return. To be eligible for a return, your item must be unused, in the same condition as you received it, and in its original packaging. Additionally, your item must be accompanied by the original receipt or proof of purchase.
Initiating a Return
To initiate a return, please follow these steps:
- Contact our customer support team at admin@atlasgamers.com within the 7-day return window to notify us of your intent to return an item.
- Provide us with your order number, a description of the item you wish to return, and the reason for the return.
- Our customer support team will guide you through the return process, provide you with any necessary forms, and address any questions you may have.
Refunds
Once we receive your returned item and inspect it, we will notify you of the approval or rejection of your refund. If approved, we will initiate a refund to your original method of payment. Please allow 3 to 5 working days for the refund to be processed and reflected in your account. Refunds are subject to the deduction of any applicable shipping and handling fees.
Shipping Costs
You will be responsible for covering the shipping costs associated with returning your item. Shipping costs are non-refundable. If you receive a refund, the original shipping cost will be deducted from your refund.
Exclusions
Please note that certain items, such as downloadable digital content, in-game purchases, and personalized or customized products, may not be eligible for returns unless they are faulty or not as described.
Contact Us
If you have any questions about our return policy or need assistance with a return, please don’t hesitate to contact our customer support team at admin@atlasgamers.com. We’re here to help make your return process as smooth as possible.
As always, replace placeholders like August 25, 2023, Seven days, and admin@atlasgamers.com with accurate information. It’s advisable to have your return policy reviewed by a legal professional to ensure its compliance with relevant laws and regulations, especially when dealing with products like gaming consoles and collectibles.